Policies
Our Policies are designed to help protect our customers, and the Internet community, from irresponsible or illegal activities. Acceptance of service with Hennessee Internet Services implies acceptance of these terms. This document is subject to change without notice, and any changes are of immediate effect to all Hennessee Internet Services customers. As good net citizens, we prohibit the impersonation of others, unsolicited commercial appeals, and any disruption of Internet Services. Examples of such activities are given below:

Email
Commercial e-mail:
Sending unsolicited commercial e-mail is prohibited. Using a Hennessee Internet Services e-mail address to collect responses from unsolicited commercial e-mail is prohibited. Please refer to the section on Commerce on the Internet for additional guidance.

Mail bombing:
Sending large volumes of unsolicited e-mail is prohibited.

Harassment:
Sending threatening or harassing e-mail after being requested to stop, is prohibited. Extremely threatening or harassing e-mail is prohibited always.

News
Newsgroup spamming:
Excessive cross-posting, or posting the same article to several newsgroups, is prohibited. Generally accepted standards allow no more than 15 newsgroups, or cross-postings, for a single article or substantially similar articles. Such articles may be cancelled.

Off-topic or inappropriate postings:
There is no restriction on content, except as defined by each newsgroup. Continued posting of off-topic articles is prohibited. Please note that commercial advertisements are off-topic in the vast majority of newsgroups.

General
Impersonation:
Attempting to impersonate any person, using forged headers or other identifying information, is prohibited. The use of anonymous re-mailers and nicknames does not constitute impersonation.

Network unfriendly activity:
Activities which adversely affect the ability of other people or systems to use Hennessee Internet Services services or the Internet is prohibited.

Privacy violations:
Attempts, whether successful or not, to gain access to any computer system, or customer's data, without consent is prohibited.

Unlimited use:
Sharing Unlimited accounts with anyone other than immediate family member or business associate, or re-selling service without express written consent from Hennessee Internet Services, or offering any public information service, such as running a web server or FTP server, is prohibited. Using programs to defeat system timers limiting inactivity is prohibited.

Untimely, payment of any and all amounts due may result in account cancellation.

Downtime:
Neither Hennessee Internet Services nor its employees, agents, officers and/or its assignees are authorized to make any warranty with respect to the software, hardware, or any services provided to subscriber under this agreement. Hennessee Internet Services makes no warranties either express or implied, for any software, hardware, or services provided to the subscriber as to merchantability or fitness for a particular purpose. Hennessee Internet Services shall not be liable for an direct, indirect, incidental, special or consequential damages of any kind what so ever arising out of or related to connection to Hennessee Internet Services network. The Subscriber hereby acknowledges that there may possibly be network failures or downtime beyond the control of Hennessee Internet Services and agrees to hold Hennessee Internet Services harmless for any network downtime or connections.

Hennessee Internet Services shall make every effort to eliminate any network, software or hardware failures as well as downtime. Should any network services be unavailable, Hennessee Internet Services sole liability for such failures, shall be a discretionary adjustment to the subscribers billing for such down time or service unavailability.

Financial
1. Subscription Fees
A. Subscriber agrees to pay to Hennessee Internet Services the fees stated or as specified from time to time. Charges will be calculated based upon the subscription package selected. Failure of payment shall render due and payable all sums plus a late payment charge of one and one half percent per month. Fees may be prorated for portions of months. Use of the service beyond the free time or without proper authorization will result in charges to billing or credit card account.
Monthly subscribers shall pay monthly service fees for use of the network. The first such fees shall be due and payable upon initial use of the service. Subsequent fees shall be invoiced on the subscribers anniversary date of each month and shall be paid within 15 days of the invoice date.

B. Packages, once purchased, are nonrefundable, regardless of use or lack of use by subscriber.

C. Once a charge has been processed, the subscriber shall not request his or her bank or credit card to reverse the charge or charge it back to Hennessee Internet Services. If subscriber has a legimate basis to request a credit for a charge previously processed against his or her account, he or she shall request a credit from Hennessee Internet Services by written notice and resolve the issue directly with Hennessee Internet Services. Any reversed charges which cause the bank or credit union to impose a charge back cost against Hennessee Internet Services shall be reimposed by Hennessee Internet Services upon subscriber. Such costs may exceed the cost of the reversed item or charge back by many times.

2. Terms of Service
This Agreement shall remain in effect beginning on signup and it shall remain and continue in effect unless 30 days written notice of termination is received by one party from the other party. Written notice of termination shall be provided in the following manner: email notification to billing@hennesseecorp.com or facsimile notification at 810.686.5994, attn: Billing. The prices and terms are subject to change upon notice by Hennessee Internet Services to Subscriber. Posting of notice on the System shall constitute notice.

3. Renewal Terms
Monthly subscription package shall continue to renew monthly until proper termination notification is received from Subscriber.

4. Performance
Subscriber hereby agrees that it will well and truly indemnify and save harmless Hennessee Internet Services from all manners of suit, actions, damages, charges and expenses, including attorney and counsel fees, which in the case of failure of payment by Subscriber shall equal twentyfive percent of such payment due but not paid, that Hennessee Internet Services may sustain by reason of Subscriber's failure to perform this Agreement. Subscriber's breach of any of the terms, covenants or conditions of the Agreement, or other claims against Hennessee Internet Services arising from this Agreement. Hennessee Internet Services' failure to perform this Agreement, resulting from any event(s) not specified above, shall cause it, to be liable to Subscriber in a maximum aggregate amount not to exceed the cost of service paid for by Subscriber at the time of failure, if any, and still unused by Subscriber. This shall be the exclusive remedy hereunder.

Privacy
It may be necessary for Hennessee Internet Services employees to examine system accounting logs and other records to resolve system problems. Hennessee Internet Services reserves the right to access an account's mailbox to resolve system problems or mail system errors:

In addition, Hennessee Internet Services will cooperate with the appropriate legal authorities in investigating claims of illegal activity, including but not limited to illegal transfer or use of copyrighted material, postings or e-mail containing threats of violence, or other illegal activity.

Hennessee Internet Services makes no guarantee and assumes no liability for the security of any data on any server including "secure servers."

Our customers are reminded that no computer system should be considered safe from intrusion. E-mail may pass through many computer systems, and should not be considered a secure means of communication unless encrypted. Even then, information is only as secure as the encryption method.

Rationale
This document provides a general understanding of Hennessee Internet Services' policy on the Appropriate Use of Hennessee Internet Services. Common sense and judgement are a necessary part of any system of rules, and this policy is no exception. Of course, flagrant or repeated violations of the Policy are viewed in a very different light than minor infractions.

Protection of our customers and our resources, the ability to provide quality service to our customers, conformance with existing law, and the protection of our reputation as a service provider are all contributing factors to decisions on policy violations.

It is our intention to all Hennessee Internet Services customers access to everything the Internet has to offer with minimal or no interference. Our belief in Free Speech is a firm commitment to our customers. However, Free Speech does not include the right to shout "Fire" in a crowded theater. In an analogous manner, certain activities are considered inappropriate by the Internet community at large, and cannot be permitted under the guise of Free Speech.

Hennessee Internet Services does not censor the content of any newsgroups. We believe such choices should be left to the individual. We do advise our users that tools, such as Cyber Patrol, are available to screen an account's access to newsgroups one considers offensive. It is the account owner's responsibility to make use of such tools if desired.

Hennessee Internet Services does not monitor the activity of accounts except for measurements of system utilization and billing records. However, in our efforts to promote good citizenship within the Internet community, if we become aware of inappropriate use of Hennessee Internet Services, we will respond.

If a Hennessee Internet Services account is used to violate the policy, we reserve the right to terminate service without notice. Our preferred course action would be to advise the account owner of the inappropriate behavior and corrective action necessary. However, flagrant violations of the policy will result in immediate termination of service.

In the event that an account is temporarily inactivated as a result of any prohibited activities, the account may be subject to reactivation charges and/or deposit requirements to be determined by Hennessee Internet Services.